Your trust is our greatest asset. Everything about how we collect, use, and protect the data you share on joia 9 is clearly laid out here.
Your Privacy
Our Responsibilities
Joia 9 ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the joia9.win website or app, why we collect it, and how it is used and kept secure.
By using our platform, you agree to this Privacy Policy. If you do not agree, please do not use our services. We may update this policy at any time and will notify you of any changes accordingly.
This Privacy Policy has been prepared in accordance with GDPR, CCPA, and international data protection standards.
To register and provide services on joia 9, we need to collect certain information. This falls into two categories — what you provide directly, and what we collect automatically.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC |
| Contact Information | Email address, mobile number | Account Communications & Security |
| Payment Information | BKash/Nagad/Rocket number | Transaction Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Activity | Betting history, session time | Responsible Gaming & Service Improvement |
| Cookies & Tracking | Session cookies, preference cookies | Improving User Experience |
We only collect the data we need to provide our services. Collecting unnecessary information goes against our policy.
Joia 9 uses your data only for specific, legitimate purposes. We never use your information for irrelevant advertising or sell it to third parties.
You can unsubscribe from promotional emails at any time. This will not affect your account in any way.
Joia 9 never sells or shares your personal data with unrelated third parties. However, there are specific circumstances where sharing may be necessary:
Important: joia 9 never sells your data to advertisers, data brokers, or unrelated companies.
Joia 9 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect how some features on the site function.
Joia 9 uses industry-leading technology to protect your data. A multi-layered security framework is in place to keep your information secure on every front.
In the event of a security breach, we are required to notify affected users within 72 hours.
Joia 9 does not retain data longer than necessary. A defined retention period is set for each type of information.
| Data Types | Retention Period |
|---|---|
| Account Information | 5 years after account closure (as required by law) |
| Transaction Records | 7 years (as required by financial regulatory rules) |
| Gaming Logs | 3 years |
| Support Contact | 2 years |
| Cookies & Session Data | 30 days to 1 year (depending on type) |
| Marketing Preferences | Until consent is withdrawn |
Once the designated retention period expires, data is securely deleted or anonymized.
As a joia 9 user, you have several important rights over your data. We respect and uphold these rights at all times.
To exercise these rights, contact our support team. We are committed to responding within 30 days.
Joia 9 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a minor has provided their information, we will delete it immediately and close the associated account.
If you know of a minor who has registered on our platform, please notify our support team immediately.
Joia 9 may update this Privacy Policy from time to time. When significant changes are made, we will:
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly.
For any questions or requests regarding the Privacy Policy, please contact our Data Protection team.
Email: [email protected]
We typically respond within 2-3 business days. For urgent matters, you can also reach us via 24/7 live chat.
All your data is protected with 256-bit AES encryption and TLS 1.3 protocol — the same banking-grade security used by financial institutions.
Joia 9 never sells your personal data to third parties. Your information is used solely to deliver your services.
We always keep you informed about where your data goes. No hidden uses, no vague language.
We operate in compliance with international data protection laws, following European standards at every step.
You can request deletion of your data at any time. We will process it within 30 days.
In the event of a security incident, we will notify affected members within 72 hours. You will always be informed promptly.